This guide explains how flight cancellations work with Jetstar Airways, what refunds you may get, and when cancellation fees apply.
Risk-Free 24-Hour Window
If you cancel a Jetstar flight within 24 hours of booking and the departure is 7 days or more away, you can usually get a full refund — even on non-refundable fares — as long as you booked directly through Jetstar.
Cancellation After 24 Hours
• After the 24-hour window ends, cancellation rules depend on the fare type you bought.
• Most basic and non-refundable tickets won’t offer a cash refund; instead you may get a travel credit or voucher to use later.
• Flexible or higher-tier fares (like Max and Business-type bundles) may allow refunds after cancellation, but fees are usually deducted.
Typical Cancellation Fees
After the risk-free period, passengers may be charged a fee based on their route and fare:
• Domestic flights (Australia/New Zealand) – cancellation fee around AUD 50
• International Jetstar Asia flights – around SGD 50
• Long-haul flights – around AUD 50 or equivalent
(Fees depend on your fare and policies at the time of cancellation.)
Refund or Credit
• Refunds or travel credits are calculated after cancellation, and if you qualify you may receive travel credits that can be used for future bookings.
• Refund processing times vary depending on payment method and timing.
Cancellation Process
You can usually cancel your booking through:
-
The Manage Booking section online
-
The airline’s mobile app
-
Customer support if online cancellation isn’t available
Important Notes
-
If your flight is cancelled by the airline, you may be entitled to a refund or alternative arrangements without a fee.
-
Refund eligibility and rules vary by fare and route, so check the conditions of your specific ticket before cancelling.
This summary explains Jetstar’s cancellation options, when refunds or credits apply, and typical fees so passengers can cancel flights and understand what to expect.
