Passengers are generally allowed to cancel their Air New Zealand flights before departure, though cancellation charges may apply. Refundable tickets usually offer greater flexibility and allow refunds after applicable deductions. On the other hand, non-refundable fares may not qualify for a cash refund, but in some cases, passengers may receive travel credits or a refund of unused government taxes. The exact refund amount is always based on the ticket’s fare conditions.
If an Air New Zealand flight is cancelled by the airline due to operational issues, schedule changes, or other reasons, passengers are typically offered a full refund or the option to rebook on the next available flight at no additional cost. Notifications regarding cancellations are usually sent via email or SMS, along with available options.
Flight cancellations can be managed easily through the Air New Zealand Manage Booking tool available on the official website. By entering the booking reference and passenger details, travelers can cancel their flight, review applicable fees, and check refund eligibility. Understanding the Air New Zealand flight cancellation policy in advance allows passengers to make informed decisions and manage their bookings with confidence.
