This guide explains how flight cancellations work for Qantas Airways, including refund eligibility, cancellation fees, and important conditions passengers should know before cancelling a booking.
24-Hour Risk-Free Cancellation
Passengers can usually cancel a Qantas flight within 24 hours of booking for a full refund, as long as the departure date is at least 7 days away. This applies to most ticket types and booking channels.
Cancellation After 24 Hours
After the risk-free window, cancellation rules depend on the fare type:
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Flexible and premium tickets often allow cancellations with a refund, minus applicable fees
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Discounted or basic fares may not offer cash refunds and instead provide travel credit
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Some promotional fares may be non-refundable
Cancellation Fees
Cancellation charges vary based on route, fare class, and timing:
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Domestic flights may have lower cancellation fees
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International flights can have higher fees depending on distance and ticket conditions
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Any remaining value after fees may be issued as travel credit
Refunds & Travel Credits
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Eligible refunds are processed to the original form of payment
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If a ticket is non-refundable, unused value may be converted into a Qantas travel credit
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Refund processing time depends on the payment method and booking source
How to Cancel a Qantas Flight
You can request a cancellation by:
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Using the Manage Booking option online
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Accessing the booking through the mobile app
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Contacting customer support if online cancellation is not available
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Reaching out to your travel agent if the ticket was booked through a third party
Special Situations
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If Qantas cancels or significantly changes your flight, passengers are usually eligible for a refund or free rebooking
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Medical emergencies or exceptional circumstances may allow fee waivers with valid proof
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Missing a flight without cancelling in advance may result in a no-show, which can reduce or eliminate ticket value
