Qantas offers refunds on flight tickets based on the fare type, reason for cancellation, and timing of the request. Passengers may be eligible for a full or partial refund if they cancel within the allowed conditions or if the flight is disrupted.
When a Refund May Be Allowed
-
Refundable or flexible fare tickets
-
Flight cancellations or major schedule changes
-
Involuntary cancellations initiated by the airline
-
Same-day booking cancellations (in certain cases)
-
Special situations such as medical or emergency reasons (documents may be required)
Non-Refundable Tickets
-
Discounted or sale fares are usually non-refundable
-
Refunds may be issued as a travel credit instead of cash
-
Cancellation fees may apply, reducing the refund amount
How to Request a Refund
Refund requests can typically be made by:
-
Using the booking management option online
-
Contacting customer support for assistance
-
Reaching out to the travel agency or platform where the ticket was booked
Refund Processing Time
-
Refunds are usually processed within 7–21 business days
-
Credit card refunds may take longer depending on the bank
-
Travel credits, if issued, usually have an expiry date
Important Things to Know
-
Refund eligibility depends on fare rules, not just the reason for cancellation
-
Taxes and unused fees may be refundable even on non-refundable tickets
-
Tickets booked through third-party agents may follow additional conditions
Helpful Tips
-
Always check refund rules before cancelling
-
Keep confirmation emails and reference numbers
-
Request refunds as soon as plans change to avoid higher deductions
This guide explains Qantas refund rules, eligibility, and the refund process, helping passengers understand their options and claim refunds smoothly.
