Subway launches legal action after Multan staff as…
MULTAN: Subway Pakistan has initiated legal proceedings after one of its employees was allegedly assaulted by a customer at its Multan outlet, an incident that has sparked widespread outrage on social media.
The altercation, captured on the restaurant’s CCTV cameras, quickly went viral online, prompting strong reactions from the public and renewed calls for better protection of frontline service workers.
The employee, identified as Fazil, said the incident occurred while he was performing his duties and enforcing the restaurant’s policy prohibiting customers from consuming food purchased from outside the outlet.
According to Fazil, a group of customers entered the restaurant carrying samosas. After an initial request from another staff member was reportedly ignored, he approached the group himself and politely explained the restaurant’s policy. He said he respectfully asked the customers to finish their food quickly to avoid disturbing others and to comply with the outlet’s operating procedures.
Fazil alleged that the situation escalated unexpectedly when one of the customers, identified as Asad Khan, slapped him without warning. He claimed that even after stepping away to avoid further confrontation, the accused followed him and assaulted him again.
The employee further alleged that he was grabbed by the neck, dragged across the restaurant and physically attacked by three individuals for several minutes. He said he sustained multiple blows to his face, back and other parts of his body despite offering no resistance.
In an official statement, Subway Pakistan strongly condemned the incident, saying the safety, dignity and well-being of its employees remain a top priority. The company confirmed that it has referred the matter to the relevant legal authorities and is pursuing legal action against those allegedly involved.
Subway also reiterated its commitment to maintaining a safe and respectful environment for both employees and customers at all its outlets.
