ufone service disruption

Ufone service disruption, Senate questions PTA over telecom merger

Islamabad: Pakistan’s telecom sector came under serious scrutiny as the Senate Standing Committee on Cabinet Secretariat questioned the Pakistan Telecommunication Authority (PTA) over the recent disruption in Ufone services and demanded answers about the future of the country’s mobile communication system.

During the meeting chaired by Senator Rana Mahmood ul Hassan, Chairman PTA was directly questioned about the reason behind the Ufone service failure. Senator Rana Mahmood ul Hassan asked, “Why has Ufone’s service collapsed?” while seeking an explanation from the telecom regulator.

Responding to the concerns, Chairman PTA informed the committee that Ufone is a government-owned company and said the issues would be resolved after the completion of the ongoing merger process between Ufone and Telenor.

The Chairman PTA further informed the committee that after the merger of Ufone and Telenor, a new telecommunications company would be established, marking a major change in Pakistan’s telecom sector.

The committee was informed that Pakistan currently has 210 million active SIMs, showing continued expansion of mobile connectivity across the country. However, lawmakers raised questions about whether service quality is improving at the same pace as user growth.

The meeting was attended by Senators Saadia Abbasi, Abdul Qadir, Dilawar Khan, Aimal Wali Khan and Saleem Mandviwalla, along with the Secretary Cabinet Division and Secretary Establishment Division.

The Chairman PTA also briefed the committee about the restructuring of PTCL and Ufone, stating that both companies are being separated as part of the ongoing changes in the telecommunications sector.

During the discussion on digital reforms, the PTA Chairman informed lawmakers that talks are underway with NADRA to introduce SIM issuance through the Pak ID platform. Under the proposed system, citizens may be able to obtain SIM cards from their homes through a digital process, reducing the need for physical visits.

However, Senator Saleem Mandviwalla raised concerns over Pakistan’s position in modern telecom technology and questioned why the country has not moved faster towards eSIM technology, which is already being adopted globally.

The committee stressed that Pakistan’s telecom sector needs stronger digital development, better customer services and modern solutions to meet international standards.

The PTA Chairman informed the committee that the merger process between Ufone and Telenor is expected to bring improvements and create a stronger telecommunications company. The regulator said these changes aim to improve services and strengthen Pakistan’s telecom infrastructure.

The meeting concluded with the committee emphasizing the importance of transparency, accountability, digital advancement and improved public service delivery in government institutions, especially in sectors directly connected with millions of citizens.

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